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Corrupt View in MUX is blank, unable to switch views

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Article ID: 242956

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

For one user the view in MUX is not displaying any data, and they are unable to switch the view / select any other view as the View dropdown is blank as well

Environment

Release : Any

Resolution

  1. With the affected user, navigate to the affected page in MUX
  2. Click on the View dropdown
  3. With the keyboard arrows, click the Arrow Down key
  4. Select any other saved view, hit Enter or use the left click of the mouse to select
  5. Save 
  6. This should allow the page to display
  7. After this, you should be able to reselect the view with the issue, or if it's not then you can delete it and recreate it from scratch