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LDAP groups updates are not visible on SAC Portal

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Article ID: 242913

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Updated On:

Products

Secure Access Cloud

Issue/Introduction

SAC configured with LDAP Identity Provider.

SAC users can login and access applications without problems.

When new users are added to an existing LDAP group on our AD domain, the group does not appear to be visible on SAC user page for a while.

Is there any way to force synchronisation of Ldap database?

Environment

SAC 

AD LDAP server acting as Identity Provider

Resolution

Enhancement raised to PM to force LDAP sync. In meantime need to wait 3 hours until user/group updates reflected in SAC.