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Job Exceptions in CER or Asset Update jobs or Report Data Sync job

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Article ID: 242908

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Updated On:

Products

Control Compliance Suite Standards Server

Issue/Introduction

In Control Compliance Suite I am seeing "Job Exceptions Occurred: Some or all identity references could not be translated" when running CER or Asset Updates jobs After Applying SCU 2022-1.

2022-06-01 11:46:36.420,2022-06-01 07:46:36.420,CCS-4CCSMGR001,Error,Core.ProducerConsumer,Blade.WorkerProcess,8852,Dispatcher Submit Queue:9,9,Execute,,0,0,"PCThreadPool [Dispatcher Submit Queue] - Execute - Execute() method of ICommand ""Symantec.JobInterfaces.NonDisposingJobProxy"" threw an exception: System.Security.Principal.IdentityNotMappedException: Some or all identity references could not be translated.

Cause

This is due to a login failure on the CCS Manager

2022-06-01 11:46:36.498,2022-06-01 07:46:36.498,CCSManaager,Error,Symantec.CCS.Common,Blade.WorkerProcess,8852,Dispatcher Submit Queue:9,9,ImpersonateUser,,0,0,LogonUser() API failed with error 1326: The user name or password is incorrect for user: <ccsserviceaccount>
2022-06-01 11:46:36.498,2022-06-01 07:46:36.498,CCSManager,Error,BladeDispatch,Blade.WorkerProcess,8852,Dispatcher Submit Queue:9,9,ImpersonateUser,,0,0,"DispatchJobInfo [ReportSyncJob 42963a78-7af9-4e67-8f0d-6457bd30faf2-1] - Cancel : System.ComponentModel.Win32Exception (0x80004005): The user name or password is incorrect

Environment

Release : 12.6.0

 

Resolution

Issue is the impersonation of the user failed. 

Make sure that the CCS Manager is in the same domain as the Application Server.

If the CCS Manager is in a different domain, than a trust must exist between the 2 domains.

Or change the roles so only Reporting Service and Evaluator Service roles are on CCS Managers in the same domain as the Application Server.