Patch Windows Assessment Scan is terminated if it takes longer than 18 minutes

Products

• Client Management Suite
• IT Management Suite
• Patch Management Solution

Issue/Introduction

By default the Patch Windows Assessment Scan has an18 minute timeout and will be terminated with event:

<event date='05/31/2022 09:48:04.1860000 +01:00' severity='2' hostName='026881OL' source='Application::runAssessmentWithWatchdog' module='AeXPatchAssessment.exe' process='AeXPatchAssessment.exe' pid='4120' thread='5640' tickCount='3074718' >
  <![CDATA[COM engine works too long. Killing it.]]>
</event>

Environment

ITMS 8.x

Patch Management 8.x

Cause

This is by design

Resolution

This timeout can be adjusted with the following registry value which is :

[HKLM\SOFTWARE\Altiris\Altiris Agent\Patch Management\Patch Assessment]

"AssessmentTimeoutSec"=dword:00000e10