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Scan gets stuck on Traditional Chinese Endpoint Protection version

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Article ID: 242878

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection (SEP) scan gets stuck on Traditional Chinese Endpoint Protection version

Event viewer has the below event for ccSvcHst.exe crashes due to ucrtbase.dll

5/16/2022 11:26:02 AM	Application	Error	Application Error	<hostname>	1000	"失敗的應用程式名稱: ccSvcHst.exe,版本: 17.2.11.31,時間戳記: 0x61c36824
失敗的模組名稱: ucrtbase.dll,版本: 10.0.17763.1490,時間戳記: 0x51d4b57a
例外狀況代碼: 0xc0000005
錯誤位移: 0x0004dd06
失敗的處理程序識別碼: 0xe4c
失敗的應用程式開始時間: 0x01d868d20771c1b6
失敗的應用程式路徑: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\14.3.7393.4000.105\Bin\ccSvcHst.exe
失敗的模組路徑: C:\Windows\System32\ucrtbase.dll
報告識別碼: 8208a1f4-cfba-43a1-bfe8-00673a057a6d
失敗的套件完整名稱: 
失敗的套件相關應用程式識別碼:"	

Cause

The problem is with localization of ActaRes.dll in 14.3 RU4. 
The fix was to better handle the Chinese language strings.

Environment

SEPM 14.3 RU4 Traditional Chinese
SEP 14.3 RU4 Traditional Chinese installed on Windows 10 Traditional Chinese.

Resolution

This issue is fixed and will be available in the upcoming Symantec Endpoint Protection (SEP) 14.3 RU5 version.

Additional Information

CRE-10206

CRE-10395