Getting error message of " PEM key decode error [629294301219]" when installing UI certificate on SSL Visibility Appliance.

Products

• SV-1800
• SV-2800
• SV-3800
• SV-800
• SV-S550

Issue/Introduction

When installing importing a UI Certificate and Key you receive the error message "" PEM key decode error [629294301219]" when attempting to install the certificate.

Cause

The reason for this error is either the key is invalid or blank.

Resolution

To correct this issue be sure to upload the proper key for the certificate when attempting to install the UI Certificate/Key.