Delay in creating Auto Tickets
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Delay in creating Auto Tickets

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Article ID: 242847

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

A delay is seen when creating Tickets in SOI.

Reviewing of the maintenance log, the following messages are repeated.

2022 May 21 13:59:58,467 - DEBUG - 99.99% - 132097 out of 132105 records purged from ca_ssa_notebooks_timestamp & ca_ssa_ci_timestamp tables.
2022 May 21 13:59:58,467 - DEBUG - 99.99% - 132097 out of 132105 records purged from ca_ssa_notebooks_timestamp & ca_ssa_ci_timestamp tables.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

The latest SOI CUM3 has addressed the SOI alert removal performance problem.

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