Delay in creating Auto Tickets

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We are seeing delay in creating Tickets in SOI.

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

Base on our discussion and review of the maintenace log, we kept on seeing the following messages being repeated.

2022 May 21 13:59:58,467 - DEBUG - 99.99% - 132097 out of 132105 records purged from ca_ssa_notebooks_timestamp & ca_ssa_ci_timestamp tables.
2022 May 21 13:59:58,467 - DEBUG - 99.99% - 132097 out of 132105 records purged from ca_ssa_notebooks_timestamp & ca_ssa_ci_timestamp tables.

 

The latest SOI CUM3 had address the SOI alert removal performance problem.