After the initial installation of MOI 2.1 completes successfully, there has been one customer who encountered a problem where they cannot access the MOI appliance machine via the MPM UI or MTCAC. A time out of the connection is the behavior encountered. The cause of this issue was
identified as IP Forwarding being turned off. Normally IP Forwarding is automatically turned on when the Docker software is installed on the appliance machine. An IP Forwarding issue could occur if the customer has automation that
turns off IP Forwarding independently of the Docker software install. If this situation occurs, IP Forwarding needs to be turned on or Docker will not work. This of course will result in MOI not working. Note that IP Forwarding is a requirement of
the Docker software product.
The Resolution Section of this Knowledge Document contains the Linux commands to check and turn IP Forwarding on for the MOI appliance machine.