search cancel

Can't download SMPE Internet Retrieval User Cert

book

Article ID: 242817

calendar_today

Updated On:

Products

COMMON SERVICES FOR Z/OS

Issue/Introduction

Trying to import a User Certificate from Broadcom Support Online as described here:

Import a User Certificate from Broadcom Support Online

Getting this message after authenticating userid and password:

This site can’t be reached
The webpage at https://eapi.broadcom.com/receiveorder/getSignedCert might be temporarily down or it may have moved permanently to a new web address.

Environment

Release : 15.0
Component : RECEIVE ORDER

Cause

Customer's userid was not associated with a SiteID containing mainframe product entitlements.

Resolution

Request access to your customer siteid which is associated with your entitled mainframe products.

Additional Information

Manage Broadcom Site IDs or upgrade your account