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Spectrum primary and secondary SpectroSERVERs are not communicating with each other.

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Article ID: 242796

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Spectrum primary and secondary SpectroSERVERs are not communicating with each other.

No issues with firewalls blocking any of the required ports.

Environment

Release : Any

Component : Spectrum Core / SpectroSERVER

Cause

For this particular incident, the short hostname of the primary and secondary SpectroSERVER systems were the same.

For example, the primary is "spectrum.primary.com" and the secondary is "spectrum.secondary.com". Spectrum communication uses the short hostname.

Resolution

Ensure the secondary and primary use unique hostnames.

Additional Information

Please see the "Name Resolution Requirements" and "DX NetOps Spectrum and Multiple Interfaces" section of the documentation for additional information.