patching function failed with CR intellirollup

Products

• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Patch Manager
• CA Client Automation - Software Delivery

Issue/Introduction

Customer Rollup (CR) package for Security Intellirollup patch is returning following error :

Could not fetch package details from the package library for ...
patching function failed

 

Environment

Client Automation 14.5

Cause

There was a problem during export of original Security IntelliRollup package and CR package was not built correctly.

Resolution

- Recycle tomcat

 

caf stop tomcat

iisreset

caf start tomcat

 

- Wait 3 minutes

 

- Open again DSM Web Console and create a new CR package.