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Integrating Service Point with 3rd party chatbot solutions


Article ID: 242677


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


Is it possible to replace the existing Virtual Analyst chatbot that comes supplied with Service Point with another 3rd party chatbot implementation?


Release : 17.3

Component : SDM - xFlow


Currently, it is not possible to replace the existing Virtual Analyst Chatbot with another 3rd party solution.  This is due to the extensive integration that is embedded across the Service Point application.  Attempting to replace the existing Chatbot with a 3rd party widget may result in Service Point being rendered unusable and as such, is not a supported customisation at this time.