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Windows Detection - Phase 2 Migration Failed

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Article ID: 242673

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Updated On:

Products

Data Loss Prevention Core Package

Issue/Introduction

You encounter an error when trying to complete the Phase 2 migration on a Windows detection server and migration Phase 2 failed. The migration logs will output the following: 

SEVERE: Failed to start service SymantecDLPDetectionServerService.
com.symantec.dlp.migrationcommon.jni.JNIException: Error calling StartServiceW: The service did not start due to a logon failure.
 (HRESULT: 0x42d)

 at com.symantec.dlp.migrationcommon.jni.ServicesUtilities.startService(Native Method)
 at com.symantec.dlp.migrationcommon.actions.StartServicesMigrationAction.runAction(StartServicesMigrationAction.java:153)
 at com.symantec.dlp.migrationcommon.MigrationActionsExecutor.runMigrationAction(MigrationActionsExecutor.java:65)
 at com.symantec.dlp.migrationcommon.MigrationActionsExecutor.executeMigrationActions(MigrationActionsExecutor.java:118)
 at com.symantec.dlp.migrationcommon.MigrationUtility.runMigrationUtility(MigrationUtility.java:168)
 at com.symantec.dlp.migrationcommon.MigrationUtility.runMigrationUtility(MigrationUtility.java:106)
 at com.symantec.dlp.migrationcommon.MigrationUtility.runMigrationUtility(MigrationUtility.java:112)
 at com.symantec.dlp.detectionservermigrationutility.DetectionServerMigrationUtility.runMigration(DetectionServerMigrationUtility.java:38)

Environment

Release : 15.8

Component : Windows Server

Cause

While upgrading the Windows detection server you may not remember or know the local protect services credential. You reset the password and forget to update the password through the services.msc

Resolution

Updated the password from the services.msc for the Detection services controller - Once updated re-run the migration.