Hybrid Endpoint Protection Manager with Endpoint Security Cloud

Products

• Endpoint Protection
• Endpoint Security
• Endpoint Security Complete

Issue/Introduction

The following article provides resources when moving to or using the hybrid method with Symantec Endpoint Protection Managers (SEPM) with the Symantec Endpoint Security Cloud (SES).

Resolution

Enrolling SEPM in the Cloud:

• Checklist for enrolling Symantec Endpoint Protection Manager domains and Symantec Endpoint Protection clients
• Enrolling a Symantec Endpoint Protection Manager domain into the cloud console
• Enrolling and unenrolling Symantec Endpoint Protection Manager domains from the cloud console
• Enrolling a Symantec Endpoint Protection Manager domain into the cloud console (14.3 RU3 or later)
• Upgrade paths to Endpoint Security
• Unenrolling Symantec Endpoint Protection Manager domains from the cloud console

 

How the hybrid interaction works:

• Differences between Symantec Endpoint Protection Manager domain-enrolled cloud console features compare to on-premises Symantec Endpoint Protection Manager
• How does the Symantec Endpoint Protection Manager Exceptions policy interact with the cloud console?
• What happens after you enroll a Symantec Endpoint Protection Manager domain into the cloud console?
• How a hybrid-managed Symantec Endpoint Protection Manager interacts with the Symantec Endpoint Security cloud console

 

Troubleshooting:

• Reinstall SEPM cloud bridge
• Error 800B0109 when enrolling Endpoint Protection Manager to the cloud with a proxy
• Folder Exception only shows Application Control for Scan type
• SEPM enrolled clients to cloud generate invalid alerts
• On-prem Endpoint Protection Manager failing to stay connected with the cloud
• Cloud Enrollment Installation Status is generic "Error" when no interactive Windows logon session present
• SEPM Enrollment to Cloud Sync is Failing to Complete
• Symantec Endpoint Protection Bridge Service does not stay started after enrollment.
• Endpoint Protection Manager does not immediately use new proxy settings when communicating with the cloud portal
• Cloud > Troubleshooting or Advanced Security > Settings