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IME Backup Fails with "file name is missing in response."

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Article ID: 242652

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Updated On:

Products

CA Identity Suite

Issue/Introduction

Attempting to export the IME via the tool  ImportExportUtil.sh in the production environment.

This process fails after 70 minutes.   We have timeout of 620 minutes.

The same process works fine for lower env, PERF env with 30K roles with no issues.



We have followed the tech note of:
https://knowledge.broadcom.com/external/article/210825/identity-manager-role-definition-export.html



We have enabled extra loggers.





Environment

Release : 14.3

Component : IdentityMinder(Identity Manager)

Resolution

Using the JDBC loggers when we attempted an export, we identified provisioning role objects that had characters that Oracle DB replaced with an upside-down questions mark, which impacted the display and export process.

loggers can be found here:
https://knowledge.broadcom.com/external/article/210825/identity-manager-role-definition-export.html