LDAP Import clears title field in ca_contact each time it runs synchronization

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

LDAPImporter.bat is erasing the job_title field in both SDM and Catalog.

Steps:

-> Configure AD and enable LDAP in both SDM and Catalog.

-> By running pdm_ldap_import the users are fetched as expected.

-> However when importing users via LDAPImporter.bat the field ca_jobtitle is getting erased in both sdm and catalog.

For ex:

Contact in SDM:

​​

In Catalog:

In AD:

​

Now execute LDAPImporter.bat:

and job_title is blank as below:

Environment

Release : 17.3

Component : Catalog - Authentication

Resolution

In the ldap_importer.bat file, the given title should be exactly same as in AD.

For ex:

CatalogUser.Supervisor_Sinistros=Supervisor Sinistros 

In AD it should be as below: