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LDAP Import clears title field in ca_contact each time it runs synchronization

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Article ID: 242633

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

LDAPImporter.bat is erasing the job_title field in both SDM and Catalog.

Steps:

-> Configure AD and enable LDAP in both SDM and Catalog.

-> By running pdm_ldap_import the users are fetched as expected.

-> However when importing users via LDAPImporter.bat the field ca_jobtitle is getting erased in both sdm and catalog.

For ex:

Contact in SDM:

In Catalog:

In AD:

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=k/sVXh2q6ys3WY6+stGeIQ==

Now I execute LDAPImporter.bat:

and job_title is blank as below:

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=zKB1wpv9uWbas41Fn05uXQ==

Environment

Release : 17.3

Component : Catalog - Authentication

Resolution

 In the ldap_importer.bat file, the given title should be exactly the same as in AD.

For ex:

CatalogUser.Supervisor_Sinistros=Supervisor Sinistros 

In AD it should be as below:

https://api-broadcom-ca.wolkenservicedesk.com/attachment/get_attachment_content?uniqueFileId=uRHzaJZ2Y96RRdFg3C87Ag==

Additional Information

Defect

Attachments