Reinstalling ITAM AMS Tomcat Windows Service in 17.3

Products

• CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

How to reinstall AMS Tomcat Windows Service in 17.3

Environment

Release : 17.3

Component : ITAM - Installation/Upgrades

Resolution

1. Install JRE and JDK 64-bit

2. Configure Environment Variables to point JRE/JDK 64-bit

JAVA_HOME (this should point to the JDK install location)
JRE_HOME (this should point to the JRE install location)
PATH (append the JRE and JDK install locations and the JRE and JDK install \bin locations)

3. Locate the AMS.properties file in c:\Program Files (x86)\CA\SharedComponents\AMS\TomCat\webapps\AMS\WEB-INF\classes\   Back up this file.

4. In CMD: SC DELETE AMS

5. Go to CMD >  C:\Program Files (x86)\CA\SharedComponents\AMS\Tomcat\bin > Create the service by running:

cmd /c service.bat install AMS

6. Start the service.