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SOI UI Dashboards is blank or empty after SOI CU3 upgrade

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Article ID: 242623

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

SOI UI dashboard is blank after the upgrade to SOI CU3.

 

 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI 4.2 CU3 ) Console 

Cause

DE535000

Resolution

After analyzing and run a test on the Google Chrome version 90 and the latest version Edge 101, on both browser versions it works without any issues. Please make sure you enable the following for all supported browsers: Web Browser Support (broadcom.com)

 - Java
 - ActiveX
 - Cookies
 - Security settings:
 - Add the CA SOI URL to trusted sites. 
 - Add the domain name of the CA SOI UI Server and SA Manager (for example, company.com) to the privacy-managed websites and set it to Allow.

 - Microsoft Edge 101.01210 (latest)

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