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Error in Roadmap when selecting a saved view that lands on the Timeline on an upgraded server


Article ID: 242567


Updated On:


Clarity PPM On Premise Clarity PPM SaaS


The environment has been upgraded to Release 16.0.2. After saving a view on the Roadmap Timeline layout, navigating away to the Properties Module, a Toast message appears. 

Steps to Reproduce: 

  1. On an upgraded server on 16.0.2, create a Roadmap and import some projects
  2. Navigate to the Timeline layout
  3. Set the View Options 
    • Periods = Quarters 
    • Start Period = 2021-Q1 
    • End Period = 2023-Q1 
    • Totals = Sum of Periods 
    • Swimlanes = Sponsor 
    • Color By = Work Status 
    • Metrics = Actual 
    • Show Dependencies = On 
  4. Save the view and call it "My New Default" and share it with everyone 
  5. Click on the "Properties" module 

Expected Results: No Toast error message should appear. 

Actual Results: A Toast message appears: An error occurred while saving preferences. 


Release: 16.0.2 




  • Targeted Fix in Release 16.0.3 
  • Targeted Fix in Release 16.0.2 Patch #1 ( 

Additional Information