Spectrum Performance View charts no longer are functioning

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Article ID: 242543

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction



DX NetOps Spectrum 21.2 on a distributed RHEL VM environment.  Spectrum Performance View is no longer displaying data.  It says
    "Template variable service failed Failed to fetch".  Going back 14days we can see where it stopped collecting data

Cause


The linux system had an http proxy set that was causing InsideView's connection to the Influx database to be
   routed through a proxy.


Checking the SpectrumInsideView.log file

<meta name="Description" content="Website Blocked">
   <title>Website Blocked </title>
  </head>
  <body>
<b><font face="Times New Roman,Times"><font color="#FF0000"><font size=+3>Website Blocked</font></font></font></b>
<P><BR> <font face="Times New Roman,Times"><font size=+1><b> This website represents a potential information security risk to the Corporation and has been blocked by Security. </b>
<P> Blocked URL:  <B>http:&#x2F;&#x2F;OneClickServer.zzyzx.rd:9445&#x2F;query?q=show+databases</B>
<br>Referred URL (if applicable): <B></B>
<P> For additional options and more information see <A HREF="https://stonesour.zzyzx.rd/internet-access">Internet Access</A>.
<p><P>If assistance is required please contact the <a href="https://stonesour.zzyzx.rd/service-desk">Service Desk.</a></b><br>
<P><BR><I><B><font face="Times New Roman"><font size=+1> Stone Sour Inc</font></font></I></B>

Environment

Release : 21.2

Component : Spectrum OneClick

Resolution


Checking the environment showed that http/https proxy has been set

env | grep -i http

http_proxy=http://proxy-stonesour.zzyzx.rd:80
https_proxy=http://proxy-stonesour.zzyzx.rd:80

This needs to be corrected by the Linux administrator. In addition adding a bypass for the localhost

no_proxy 127.0.0.1,localhost,zzyzx.rd


Now SpectrumInsideView is again able to connect to Influx http/9445 and data is populated





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