Spectrum Performance View charts no longer are functioning
Article ID: 242543
Updated On:
Products
Issue/Introduction
DX NetOps Spectrum 21.2 on a distributed RHEL VM environment. Spectrum Performance View is no longer displaying data. It says
"Template variable service failed Failed to fetch". Going back 14days we can see where it stopped collecting data
Environment
Release : 21.2
Component : Spectrum OneClick
Cause
The linux system had an http proxy set that was causing InsideView's connection to the Influx database to be
routed through a proxy.
Checking the SpectrumInsideView.log file
<meta name="Description" content="Website Blocked">
<title>Website Blocked </title>
</head>
<body>
<b><font face="Times New Roman,Times"><font color="#FF0000"><font size=+3>Website Blocked</font></font></font></b>
<P><BR> <font face="Times New Roman,Times"><font size=+1><b> This website represents a potential information security risk to the Corporation and has been blocked by Security. </b>
<P> Blocked URL: <B>http://OneClickServer.zzyzx.rd:9445/query?q=show+databases</B>
<br>Referred URL (if applicable): <B></B>
<P> For additional options and more information see <A HREF="https://stonesour.zzyzx.rd/internet-access">Internet Access</A>.
<p><P>If assistance is required please contact the <a href="https://stonesour.zzyzx.rd/service-desk">Service Desk.</a></b><br>
<P><BR><I><B><font face="Times New Roman"><font size=+1> Stone Sour Inc</font></font></I></B>
Resolution
Checking the environment showed that http/https proxy has been set
env | grep -i http
http_proxy=http://proxy-stonesour.zzyzx.rd:80
https_proxy=http://proxy-stonesour.zzyzx.rd:80
This needs to be corrected by the Linux administrator. In addition adding a bypass for the localhost
no_proxy 127.0.0.1,localhost,zzyzx.rd
Now SpectrumInsideView is again able to connect to Influx http/9445 and data is populated
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