How to disable mail_nxd process.

Products

• CA Service Desk Manager

Issue/Introduction

After stopping mail_nxd process, the process is started automatically.What is the way to stop the mail_nxd process.

Environment

CA Service Desk Manager 17.X

 

Cause

If the mail_nxd process will be stopped from any reason daemon will try to restart it and in the std.log action will be reported

proctor_host   10704 SIGNIFICANT  pdm_process.c          936 Stopped: "./java" -XX:+UseG1GC -Djava.net.preferIPv4Stack=false -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService
pdm_d_mgr    10356 ERROR           daemon_obj.c          2000 Daemon pdm_mail_nxd died: restarting

Resolution

Comment two lines in file pdm_startup and pdm_startup.tpl from pdfconf folder and restart Service Desk.