ProxySG/ASG expiration date is show discrepancy for add-on

Products

• ProxySG Software - SGOS

Issue/Introduction

Under Broadcom support Portal >  Entitlements page, the entitlement shows correct end dates.

 

However, on the device, it's showing an incorrect end date i.e. 2023-04-28.

Environment

ProxySG/ASG 

Resolution

First confirmed no network issue connecting to license servers.
https://techdocs.broadcom.com/content/dam/broadcom/techdocs/symantec-security-software/web-and-network-security/common/ports_reference.pdf

On-device follow the below steps.

Request the appliance certificate.

-- In the Management Console, select Configuration > SSL > Appliance Certificates.
-- On the Request Certificate tab, select Request Appliance Certificate.
-- On the Confirm Request prompt, select OK.
-- The Symantec CA server does validation checks and signs the certificate. The certificate is automatically included in the appliance-key keyring.

The device would need to "abrca.broadcom.com" on port 80 to pull the Appliance Certificate.

After this, we need to restart the device. 

And then retrieve the license:
1. In the Management Console, select Maintenance > Licensing > Install.
2. Click Retrieve.
3. In the dialog box that displays, do the following:
a. Enter your account login information.

-- In some cases, the import of a license file is needed as well. 

https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/proxysg/7-2/introduction/licensing/registering-and-licensing-the-appliance/manually-installing-the-license.html

After importing, dates are corrected.