Agent not registering after imaging

Products

• IT Management Suite

Issue/Introduction

Agent functions as expected prior to and after running Microsoft Sysprep. Image is created with Altiris. Agent and fails to register when deployed to a computer.

 

 

Environment

Release: 8.6

 

Cause

In comparing logs from when the agent was working and when it was not, and we found that when it was not working it was attempting to communicate to the Notification Server using HTTP, and when it was working, it was communicating via HTTPS. 

We traced the issue in this case to the use of an older agent installation package using an outdated communication profile.

 

Resolution

We switched to using the correct Communication Profile. 

In Settings > Agents/Plug-ins > Symantec Management Agent > Settings > Agent Install (Default Settings button) > Agent Install Settings tab

• Changed the Server URL to use https instead of http