Unable to login into IM ,where as robot service is up in HUB

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Article ID: 242446

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

IM was showing connectivity issue while trying to login to specific hub.

Cause

Controller and HUB communication isssue.

Environment

Release : 20.4

Component : UIM - INFRASTRUCTURE MANAGER

Resolution

After making the port 48000 open  on the UIM server against the hub ip, the connectivity is established .Client is able to open the IM .