Unable to login into IM ,where as robot service is up in HUB

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

IM was showing connectivity issue while trying to login to specific hub.

Environment

Release : 20.4

Component : UIM - INFRASTRUCTURE MANAGER

Cause

Controller and HUB communication isssue.

Resolution

After making the port 48000 open  on the UIM server against the hub ip, the connectivity is established .Client is able to open the IM .