SD Catalog crash

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Article ID: 242431

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Updated On:

Products

CA Client Automation - IT Client Manager

Issue/Introduction

In SD Catalog displaying Show order status could give a egc30n.exe crash like this :

 

An Exception Occurred:

Reason:
egc30n.exe caused an EXCEPTION_ACCESS_VIOLATION in module ntdll.dll at 0023:778E7251, RtlGetNtGlobalFlags()+0225 byte(s)

Call Stack:
0023:778E7251 (0x00000000 0x00000000 0x00000000 0x02BF0000) ntdll.dll, RtlGetNtGlobalFlags()+0225 byte(s)
0023:778A3C06 (0x02BF0000 0x00000000 0x02BF0000 0x00000002) ntdll.dll, RtlFreeHeap()+0070 byte(s)
0023:6F3A6A2C (0x02BF0000 0x00000000 0x02BF0000 0x00B99DC0) AcLayers.DLL
0023:6CD2016A (0x02BF0000 0x0E5DC3E4 0x00B99FC4 0x00000000) MSVCR100.dll, free()+0028 byte(s)
0023:6BCE666E (0x00000004 0x00B9A0FC 0x00B99E18 0x6BD4326B) SD_API.dll, SDStrBuf::setString()+0190 byte(s)
0023:6BCE6B93 (0x00B99E04 0x00000000 0x0E5DC3C0 0x00B99FC4) SD_API.dll, SDStrBuf::checkAndSetString()+0195 byte(s)
0023:6BCF8A6E (0x0E5DC3E4 0xFFFFFFFF 0x00B99FC4 0x00000001) SD_API.dll, TNGSDG_StagingServer_ListDeliveriesW()+1278 byte(s)
0023:6BCF966F (0xFFFFFFFF 0x00B99FC4 0x00B99FC4 0x00B99FA4) SD_API.dll, TNGSDG_StagingServer_ListDeliveriesW()+4351 byte(s)
0023:6BCE0AF5 (0x00000001 0x00B99FA4 0x00B99FB0 0x00000000) SD_API.dll, TNGSDG_APICapabilities()+2533 byte(s)
0023:6BCF40BB (0x00000001 0x00000003 0x985DF7D6 0x4D3B2684) SD_API.dll, TNGSDG_Computers_DeleteJobObjects()+0843 byte(s)
0023:6BCF6852 (0x00000001 0x00000003 0x985DF7D6 0x4D3B2684) SD_API.dll, TNGSDG_CreateOfflineComputerJob()+1298 byte(s)
0023:6BCF7AC3 (0x00B99F00 0x00000003 0x985DF7D6 0x4D3B2684) SD_API.dll, TNGSDG_Computer_ListJobsW()+0115 byte(s)
0023:6BE52E02 (0x02D125FC 0x02D12684 0x00B9A92C 0x02D12684) SDOCatalogAX.dll, SDUUID::fromBytes()+127522 byte(s)
0023:6BE544F2 (0x02D125FC 0x02D12684 0x00B9A92C 0x53698927) SDOCatalogAX.dll, SDUUID::fromBytes()+133394 byte(s)
0023:6BE47160 (0x00B9AB30 0x00B9AD40 0x6CFE7BF5 0xFFFFFFFE) SDOCatalogAX.dll, SDUUID::fromBytes()+79232 byte(s)

Environment

Client Automation 14.5

Resolution

Open a Case at CA Broadcom Technical Support requesting the fix T533363

This fix could be installed on SD Agents 14.5, 14.5 CU1, 14.5 CU2 and 14.5 CU3