when we create a ticket with maileater for a category that has Autoassignment turned on, we get the following error:
AHD03066:Unknown name requestor.
The ticket is then sent to the default group. This just started happening after we installed Rollup patch 12.
This is happening in both our qa environment and our production environment.
Issue is specific to RU12 releases and higher
Release : 17.3
Component : SDM - In-bound/Out-bound Mail
Issue is addressed starting in 17.3 RU15