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DCS UMC connection error after successful login

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Article ID: 242344

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Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

We are able to login to DCS on port 8443 via web UI however we are getting connection error :

System Error: Unable to connect to DCS  Server. Ensure that you have accepted the DCS : Server certificate in the web browser.

But the DCS Server Certificate was already imported successfully  into the browser.

Cause

In this case the error was related to incorrect certificates.

Environment

Release : 6.8.x , 6.9.0, 6.9.1

Resolution

Summary:

The ca certificates were generated for the fqdn servername  while the installation was done using the IP address of the server .

After following changes :

- in the umc.properties file (located in  <DCS Installation Directory>\Server\umc ) , change the value for UMC_SERVER_IP variable , from IP address to the fqdn name

- then, restart the 3 DCS services, 

    Symantec DCS Manager  service

    Symanted UMC Credential service

    Symantec UMC Telemetry service

 

and verified the issue was fixed

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