Unix Agent Jobs can fail with error 'Interrupted system call'

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

On Unix Agent, some jobs can fail with error:

U02001007 User 'username' is unknown or an invalid password has been provided

Other times, the report cannot be uploaded to the database and the process ends with the error code:

 U00029003 (Interrupted system call)

Environment

Release : 12.3 and 21.x

Component : AUTOMATION ENGINE

Sub-Component: Agent Unix

Cause

Defect

Resolution

Update to a fix version listed below or a newer version if available.

Fix version:
Component(s): Agent Unix
Automation.Engine 21.0.3 - Available
Automation.Engine 12.3.9 - Available

Additional Information

Bug ID: AE-28544

Public Short Description: getpwnam/getpwuid fails if signal is handled by the same process

Public Description: An issue has been fixed where the getpwnam/getpwuid failed if a signal was handled by the same process. This made the Job on the Agent fail with an unknown user error.