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Jaspersoft 7.8 installation failure

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Article ID: 242278

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Trying to install Jasper Soft 7.8, but after few mins the install fails.

Error Message:

BUILD FAILED

:\JS7.8 Install\install.xml:490: The following error occurred while executing this line:
:\JS7.8 Install\install.xml:1039: Unable to connect Jasper Database 


  ERROR: The following error occurred while executing this line:
:\JS7.8 Install\install.xml:1314: java.sql.SQLRecoverableException: IO Error: The Network Adapter could not establish the connection

Environment

Release : 16.0.2

Component :CLARITY

Resolution

Please engage the internal IT/Network Team and disable the "Antivirus" during the Upgrade/Install on the Target Server.