Before resetting the device to factory defaults, if certain steps are not taken first then it is very likely that individual computers will be unable to not access a USB device on their computers after has been scanned and or cleaned .
Release : 5.4.2
Exporting/backup of iCSP keys is important to do before
To Export the ICSP keys file you would do the following:
To import the ICSP keys file:
Note: Importing the ICSP keys of another scanner station overwrites the existing keys. Create a backup (export) of the existing keys and store those at a secure location before importing the new keys.
Warning: If you didn't do the previously mentioned steps then you will have to reinstall the agents since the keys won’t match--Or manually fix the key on the agent, then reboot it.
(a) iCSP Neural Keys - how to compare them and replace the Agents key details
(b) iCSP Neural - how to downgrade
(c) iCSP Neural - how to uninstall an agent from USB when USB is blocked due to the enforcement driver (edited)
If you need to downgrade the iCSP Neural unit from iCSP 6.1.4, ensure you have the correct key, then login to the unit and run the following to downgrade
If we have mismatched Agents (keys are different) and you need to remove that agent,Modify the driver to allow start and stop, reboot, remove, reboot, reinstall