Policies are no longer working in DLP

Products

• Data Loss Prevention Core Package
• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

Policies are no longer creating incidents in Symantec Data Loss Prevention (DLP).

This happens for all channels on all the Detection servers, Endpoint, Network, and Cloud.

Environment

Release: 15.8 MP1

 

Resolution

The customer was using a version of the Remote Indexer that did not match the Enforce server version.
Once they corrected that, the policies work as expected.