Policies are no longer working in DLP

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Article ID: 242213

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Updated On:

Products

Data Loss Prevention Core Package Data Loss Prevention Data Loss Prevention Enforce

Issue/Introduction

Policies are no longer creating incidents in Symantec Data Loss Prevention (DLP).

This happens for all channels on all the Detection servers, Endpoint, Network, and Cloud.

Environment

Release: 15.8 MP1

 

Resolution

The customer was using a version of the Remote Indexer that did not match the Enforce server version.
Once they corrected that, the policies work as expected.