ISG application license fails to install inline [June 2022]
Article ID: 242197
Updated On:
Products
ProxySG Software - SGOS
ISG Proxy
Content Analysis Software
ISG Content Analysis
Issue/Introduction
Installing an inline license file fails with the following error message:
% ErrorCode : -14200
% ErrorMessage : Complete
% Reason : invalid license - certificate path exception
Cause
License signing certificates expired in June 2022 and have been renewed.
License files generated prior to June 2022 can no longer be used.
Resolution
Generate a new license file from the myBroadcom entitlement portal.
- Connect to the ISG via SSH.
- Access the CLI and enter enable mode.
- Install the inline license, where <passphrase> is the passphrase you entered when you downloaded the license.
# licensing inline passphrase <passphrase>
If the license loaded successfully, the CLI displays the message:License update was successful for license id license_id.
Additional Information
If license update continuous to fail please check the following items:
- Disable any proxy/ssl inspection for the device traffic
- Verify NTP time is correct
Feedback
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