EEP does not work after starting o_eep_auth_client returns -101

Products

• CA Automic Dollar Universe

Issue/Introduction

After stop/start of a node, the Jobs conditioned by a File Resource monitored by the EEP are not detected.

The universe.log contains the following kind of errors:

| 2021-12-13 11:15:54 |ERROR|X|EEP|pid=5627.2| o_sld_auth_client         | LServiceApp_DollarUPacketReceive2 in error: Timeout while receiving/waiting for
 packet from incoming connection from X.X.X.X on 0.0.0.0:16004. Error or timeout while receiving packet from X.X.X.X (rc=0 errno=131). (received b
uffer of size 0, iReceivedByteCount=0).  [-101]
| 2021-12-13 11:15:54 |ERROR|X|EEP|pid=5627.2| o_eep_srv_impl_api_callba | Error authenticating the client. o_eep_auth_client returns -101

A stop/start of the EEP did not help, the issue continues occuring.

Environment

Release : 6.10.21 and superior

Component : DOLLAR UNIVERSE

Cause

Defect:  EEP failed to authenticate supervisor due to a concurrency issue between supervisor's working threads.

Resolution

Workaround:

Restart the node (unistop + unistart).

Solution:

Update to a fix version listed below or a newer version if available.

Fix version(s): 
Component: Dollar Universe
Dollar Universe 6.10.101 - Available
Dollar Universe 7.00.01 - Available

Additional Information

Bug ID: DU_AS-6421

Public description: A problem has been fixed where EEP failed to authenticate supervisor due to a concurrency issue between supervisor's working threads.