HP3Par probe generating multiple false alarms

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have deployed hp3par probe and created profile for the device but we are getting multiple alarms in alarm console as below.

 

Environment

Release : 20.3

Component : UIM- HP_3PAR

Resolution

The hp_3par probe collects data through a combination of standard SMI-S CIM API and 3PAR command line (CLI) option. For a few metrics, data is collected using CLI commands while for other metrics, the SMI-S provider is used.

In order for the CLI commands to work, the ssh port (22) must also be opened between the robot where the hp_3par probe is deployed and the monitored storage device.  You can verify that this port is opened executing the following telnet command from the robot where the hp_3par probe is deployed:

telnet <IP address of the monitored HP 3PAR storage device> 22

If this connection fails, then the probe will not be able to collect all available metrics from this device.