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WCC is down with ca-wcc log stuck at initializing httpinvoker

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Article ID: 242149

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

WCC is down Tried to restart , and it was not responding WCC not booting up 

Environment

Release : 12.0

Component : Autosys Webui

Resolution

Intilaly we stopped the WCC services

Renamed the CA-wcc.log

Restarted the WCC services

We could see that the CA-wcc.log was stuck after initializing httpinvoker

We stopped the WCC services again and searched for any hung java processes.

We stopped csampmux process in task manager

This time when we restarted the WCC services we could see that there was an error

 CAUAJM_E_10527 Timed out waiting for response from the AutoSys Application Server

We checked and found that the application server was hung

After retarting the application server services

Now the WCC is up and we can check the job statuses