Reporter's FTP causing "Login incorrect" when Proxy try to upload the access logs.

Products

• Reporter
• Reporter-VA
• ProxySG Software - SGOS

Issue/Introduction

Proxy failed to upload the access log and from the event log, it shows the following line when trying to upload the access logs.

2022-05-20 09:15:29+00:00UTC  "Access Log FTP (main): USER reporter_ftp_user"  0 E0000:96  alog_ftp_client.cpp:466
2022-05-20 09:15:29+00:00UTC "Access Log FTP (main): 331 Please specify the password."  0 E0000:96  alog_ftp_client.cpp:1745
2022-05-20 09:15:29+00:00UTC "Access Log FTP (main): PASS *****"  0 E0000:96  alog_ftp_client.cpp:613
2022-05-20 09:15:32+00:00UTC "Access Log FTP (main): 530 Login incorrect."  0 E0000:96  alog_ftp_client.cpp:1745
2022-05-20 09:15:32+00:00UTC "Access Log FTP (main): Error sending PASS m_CommandBuffer.  Client received 530 response. Closing connections."  0 E000A:1  alog_ftp_client.cpp:663
2022-05-20 09:15:32+00:00UTC "Access Log FTP (main): QUIT"  0 E0000:96  alog_ftp_client.cpp:1633
2022-05-20 09:15:32+00:00UTC "Access Log FTP (main): 221 Goodbye."  0 E0000:96  alog_ftp_client.cpp:1745
2022-05-20 09:15:32+00:00UTC  "Access Log (main): Unable to connect to remote server for log uploading"  0 E0008:1 Mailed alog_facility_impl.cpp:2790

On the Reporter, did try to create a new user and set the new user for the FTP service but issue still persist.

Cause

There are multiple proxies uploading the logs and one of the proxies had a wrong password causing a failed attempts and this had the Reporter to lockout the account.

Resolution

On Reporter, there is a default setting to lockout the user after 5 failed attempts and this is affecting the other proxy access upload as well.

Disabling this option resolve the issue and below is the command:

#configure
(config)# authentication disable-user-lockout