User cannot login because of ArUDSException. Err Code : 31008 in Strong Authentication

Products

CA Strong Authentication CA Risk Authentication CA Advanced Authentication

Issue/Introduction

I switched to use another DB in my dev env.. after that I cannot login anymore. here are logs:

arcotafm.log:

2022-05-19 16:01:36,140 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG integrations.frontend.LifeCycleStateData(700) -> Updating Token with {ArcotAuthUILandingURL=https://dev.ca:443/arcotafm/master.jsp?profile=ldappushdmz,AuthErrMsg=ArcotAFM exception 707029046: Server request result unexpected while determining if user requires migration: authGetPAM(user,org)=(luo,DIR),LogMsgFromFrontEnd=ArcotAFM exception 707029046: Server request result unexpected while determining if user requires migration: authGetPAM(user,org)=(luo,DIR),ShimPostEval=NoPostEval,AuthReturnReason=35,NextShimAction=Failure,AuthUserMsg=Server request result unexpected,} |20220519200133.100.eff2ddbe
2022-05-19 16:01:36,140 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG toksvr.client.SimpleTSClientImpl(595) -> Sending update request to https://aa.ca:8443/arcotsm/servlet/tokens/eff2ddbea81cbbb71be2fa04339829b7a1d1a33c
2022-05-19 16:01:36,142 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG toksvr.client.SimpleTSClientImpl(317) ->
2022-05-19 16:01:36,188 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG integrations.frontend.LifeCycleStateData(700) -> State Manager updateToken successful |20220519200133.100.eff2ddbe
2022-05-19 16:01:36,188 [ajp-nio-127.0.0.1-8010-exec-9] INFO integrations.frontend.LifeCycleStateData(712) -> ->OK)->GatherConfigValuesTask->OK)->GatherTokenIDTask->OK)->GatherSiteMinderVarsTask->OK)->GetTokenDataTask->OK)(State #7->FetchArcotUserDetails->LoadUserDetailsTask->OK)->DecideMigrationTask->DeviceTokenTask->OK)->OK)->DecideMigrationTask->ERROR)->ERROR)->FetchArcotUserDetails->LoadUserDetailsTask->OK)->DecideMigrationTask->DeviceTokenTask->OK)->OK)->DecideMigrationTask->ERROR)->ERROR)(State #50->FormatResultForSiteMinderTask->OK)->UpdateTokenServerTask->OK)(State #52->redirect.jsp) |20220519200133.100.eff2ddbe
2022-05-19 16:01:36,379 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG include.jsp(229) -> Page:/arcotafm/redirect.jsp?StateDataAttrNm=3cafb4509e253478

arcotwebfort.log:

05/19/22 16:00:23.152 INFO TXN_NATIVE 00610137 00002005 - Txn-Begin : TxnID=2005 | ClientTxnID=[_2F84_1_15] | Protocol=5 (TXN_NATIVE) | ReqSize=36 | TST=2022-05-19 20:00:23:0 (DB)
05/19/22 16:00:23.153 INFO TXN_NATIVE 00610137 00002005 - Generating ArcotID Challenge is Successful.
05/19/22 16:00:23.161 INFO TXN_NATIVE 00610137 00002005 - Txn-End : TxnID=2005 | ClientTxnID=[_2F84_1_15] | Processor=13 (AUTH_ARCOTID) | Operation=1032 (AUTH_AID_GET_CHAL) | Response=0 (SUCCESS) | Reason=0 (UNDEFINED) | RespSize=161 | Time=39 | DBT=35 | NQ=2 | ExtEvents={ NONE } | AddInfo=[NONE] | LTB=00625 | LNL=0003/0003 | LML=106
05/19/22 16:00:23.200 INFO TXN_NATIVE 00609986 SVRMASTR - Connection: [SERVER_CB_ACCEPT] ip [172.28.110.127] port [9742] wf-protocol [TXN_NATIVE] fd [14] stream [0x7f6398002e20], fd-transport [0x1641770]
05/19/22 16:00:23.203 INFO TXN_NATIVE 00609986 SVRMASTR - Connection: [SERVER_CB_ACCEPT] ip [172.28.110.127] port [9742] wf-protocol [TXN_NATIVE] fd [14] stream [0x7f63980036c0], fd-transport [0x1641770]
05/19/22 16:01:35.687 INFO TXN_NATIVE 00610137 00002006 - Txn-Begin : TxnID=2006 | ClientTxnID=[_2F84_1_28] | Protocol=5 (TXN_NATIVE) | ReqSize=54 | TST=2022-05-19 20:01:35:0 (DB)
05/19/22 16:01:35.692 WARN TXN_NATIVE 00610137 00002006 - [UDS] empty or NULL soap header!
05/19/22 16:01:35.692 WARN TXN_NATIVE 00610137 00002006 - [UDS] ArUDSException caught: Got invalid response from UDS.
05/19/22 16:01:35.692 INFO TXN_NATIVE 00610137 00002006 - Platform::UDS::udsCommonDefs::ArUDSException. Err Code : 31008
05/19/22 16:01:35.692 INFO TXN_NATIVE 00610137 00002006 - Transaction is aborted (prior to starting transaction).
05/19/22 16:01:35.692 INFO TXN_NATIVE 00610137 00002006 - Txn-End : TxnID=2006 | ClientTxnID=[_2F84_1_28] | Processor=21 (USERMGMT) | Operation=2005 (ISSUANCE_USER_GET_PAM) | Response=1000 (INTERNAL_ERROR) | Reason=0 (UNDEFINED) | RespSize=72 | Time=25 | DBT=10 | NQ=1 | ExtEvents={ NONE } | AddInfo=[NONE] | LTB=00988 | LNL=0006/0006 | LML=125
05/19/22 16:01:36.122 INFO TXN_NATIVE 00610137 00002007 - Txn-Begin : TxnID=2007 | ClientTxnID=[_2F84_2_28] | Protocol=5 (TXN_NATIVE) | ReqSize=54 | TST=2022-05-19 20:01:36:0 (DB)
05/19/22 16:01:36.125 WARN TXN_NATIVE 00610137 00002007 - [UDS] empty or NULL soap header!
05/19/22 16:01:36.125 WARN TXN_NATIVE 00610137 00002007 - [UDS] ArUDSException caught: Got invalid response from UDS.
05/19/22 16:01:36.125 INFO TXN_NATIVE 00610137 00002007 - Platform::UDS::udsCommonDefs::ArUDSException. Err Code : 31008
05/19/22 16:01:36.125 INFO TXN_NATIVE 00610137 00002007 - Transaction is aborted (prior to starting transaction).
05/19/22 16:01:36.125 INFO TXN_NATIVE 00610137 00002007 - Txn-End : TxnID=2007 | ClientTxnID=[_2F84_2_28] | Processor=21 (USERMGMT) | Operation=2005 (ISSUANCE_USER_GET_PAM) | Response=1000 (INTERNAL_ERROR) | Reason=0 (UNDEFINED) | RespSize=72 | Time=22 | DBT=11 | NQ=1 | ExtEvents={ NONE } | AddInfo=[NONE] | LTB=00988 | LNL=0006/0006 | LML=125

arcotuds.log:

2022-05-19 16:01:36,050 EDT : [http-nio-8080-exec-3] : DEBUG : usermgmt.impl.UserManagerImpl : [N/A] : [f6d7519a-d696-4763-b5ff-06ae79db63dd] : User LUO (Organization: DIR) retrieved successfully

Environment

Release : 9.1

Component : Strong Authentication

Risk Authentication

Resolution

This error is observed if the UDS host entry or port number is not configured properly. To verify that please follow the below steps.

Login to Admin console with Master Admin credentials
Click on Services and Server configurations -> Administration Console
UDS Connectivity configurations screen comes up and you can verify if the Host and Port entries are correct. Here is a screen shot which shows the details.