User cannot login because of ArUDSException. Err Code : 31008 in Strong Authentication

Products

• CA Strong Authentication
• CA Risk Authentication
• CA Advanced Authentication

Issue/Introduction

Below error is observed in the Webfort server logs, what is the reason and how to address this?

arcotwebfort.log:

05/19/22 16:01:35.692 WARN  TXN_NATIVE   00610137 00002006 - [UDS] empty or NULL soap header!
05/19/22 16:01:35.692 WARN  TXN_NATIVE   00610137 00002006 - [UDS] ArUDSException caught: Got invalid response from UDS.
05/19/22 16:01:35.692 INFO  TXN_NATIVE   00610137 00002006 - Platform::UDS::udsCommonDefs::ArUDSException. Err Code : 31008
05/19/22 16:01:35.692 INFO  TXN_NATIVE   00610137 00002006 - Transaction is aborted (prior to starting transaction).
05/19/22 16:01:35.692 INFO  TXN_NATIVE   00610137 00002006 - Txn-End : TxnID=2006 | ClientTxnID=[_2F84_1_28] | Processor=21 (USERMGMT) | Operation=2005 (ISSUANCE_USER_GET_PAM) | Response=1000 (INTERNAL_ERROR) | Reason=0 (UNDEFINED) | RespSize=72 | Time=25 | DBT=10 | NQ=1 | ExtEvents={ NONE } | AddInfo=[NONE] | LTB=00988 | LNL=0006/0006 | LML=125

Environment

Release : 9.1

Component : Strong Authentication

Risk Authentication

Resolution

This error is observed if the UDS host entry or port number is not configured properly. To verify that please follow the below steps.

• Login to Admin console with Master Admin credentials
• Click on Services and Server configurations -> Administration Console
• UDS Connectivity configurations screen comes up and you can verify if the Host and Port entries are correct. Here is a screen shot which shows the details.