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User cannot login because of ArUDSException. Err Code : 31008 in Strong Authentication

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Article ID: 242124

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Updated On:

Products

CA Strong Authentication CA Risk Authentication CA Advanced Authentication

Issue/Introduction

I switched to use another DB in my dev env.. after that I cannot login anymore. here are logs:

arcotafm.log:


2022-05-19 16:01:36,140 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG integrations.frontend.LifeCycleStateData(700)  -> Updating Token with {ArcotAuthUILandingURL=https://dev.ca:443/arcotafm/master.jsp?profile=ldappushdmz,AuthErrMsg=ArcotAFM exception 707029046: Server request result unexpected while determining if user requires migration: authGetPAM(user,org)=(luo,DIR),LogMsgFromFrontEnd=ArcotAFM exception 707029046: Server request result unexpected while determining if user requires migration: authGetPAM(user,org)=(luo,DIR),ShimPostEval=NoPostEval,AuthReturnReason=35,NextShimAction=Failure,AuthUserMsg=Server request result unexpected,} |20220519200133.100.eff2ddbe
2022-05-19 16:01:36,140 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG toksvr.client.SimpleTSClientImpl(595)  -> Sending update request to https://aa.ca:8443/arcotsm/servlet/tokens/eff2ddbea81cbbb71be2fa04339829b7a1d1a33c
2022-05-19 16:01:36,142 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG toksvr.client.SimpleTSClientImpl(317)  -> 
2022-05-19 16:01:36,188 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG integrations.frontend.LifeCycleStateData(700)  -> State Manager updateToken successful |20220519200133.100.eff2ddbe
2022-05-19 16:01:36,188 [ajp-nio-127.0.0.1-8010-exec-9] INFO  integrations.frontend.LifeCycleStateData(712)  -> ->OK)->GatherConfigValuesTask->OK)->GatherTokenIDTask->OK)->GatherSiteMinderVarsTask->OK)->GetTokenDataTask->OK)(State #7->FetchArcotUserDetails->LoadUserDetailsTask->OK)->DecideMigrationTask->DeviceTokenTask->OK)->OK)->DecideMigrationTask->ERROR)->ERROR)->FetchArcotUserDetails->LoadUserDetailsTask->OK)->DecideMigrationTask->DeviceTokenTask->OK)->OK)->DecideMigrationTask->ERROR)->ERROR)(State #50->FormatResultForSiteMinderTask->OK)->UpdateTokenServerTask->OK)(State #52->redirect.jsp) |20220519200133.100.eff2ddbe
2022-05-19 16:01:36,379 [ajp-nio-127.0.0.1-8010-exec-9] DEBUG include.jsp(229)  -> Page:/arcotafm/redirect.jsp?StateDataAttrNm=3cafb4509e253478

arcotwebfort.log:

05/19/22 16:00:23.152 INFO  TXN_NATIVE   00610137 00002005 - Txn-Begin : TxnID=2005 | ClientTxnID=[_2F84_1_15] | Protocol=5 (TXN_NATIVE) | ReqSize=36 | TST=2022-05-19 20:00:23:0 (DB)
05/19/22 16:00:23.153 INFO  TXN_NATIVE   00610137 00002005 - Generating ArcotID Challenge is Successful.
05/19/22 16:00:23.161 INFO  TXN_NATIVE   00610137 00002005 - Txn-End : TxnID=2005 | ClientTxnID=[_2F84_1_15] | Processor=13 (AUTH_ARCOTID) | Operation=1032 (AUTH_AID_GET_CHAL) | Response=0 (SUCCESS) | Reason=0 (UNDEFINED) | RespSize=161 | Time=39 | DBT=35 | NQ=2 | ExtEvents={ NONE } | AddInfo=[NONE] | LTB=00625 | LNL=0003/0003 | LML=106
05/19/22 16:00:23.200 INFO  TXN_NATIVE   00609986 SVRMASTR - Connection: [SERVER_CB_ACCEPT] ip [172.28.110.127] port [9742] wf-protocol [TXN_NATIVE] fd [14] stream [0x7f6398002e20], fd-transport [0x1641770]
05/19/22 16:00:23.203 INFO  TXN_NATIVE   00609986 SVRMASTR - Connection: [SERVER_CB_ACCEPT] ip [172.28.110.127] port [9742] wf-protocol [TXN_NATIVE] fd [14] stream [0x7f63980036c0], fd-transport [0x1641770]
05/19/22 16:01:35.687 INFO  TXN_NATIVE   00610137 00002006 - Txn-Begin : TxnID=2006 | ClientTxnID=[_2F84_1_28] | Protocol=5 (TXN_NATIVE) | ReqSize=54 | TST=2022-05-19 20:01:35:0 (DB)
05/19/22 16:01:35.692 WARN  TXN_NATIVE   00610137 00002006 - [UDS] empty or NULL soap header!
05/19/22 16:01:35.692 WARN  TXN_NATIVE   00610137 00002006 - [UDS] ArUDSException caught: Got invalid response from UDS.
05/19/22 16:01:35.692 INFO  TXN_NATIVE   00610137 00002006 - Platform::UDS::udsCommonDefs::ArUDSException. Err Code : 31008
05/19/22 16:01:35.692 INFO  TXN_NATIVE   00610137 00002006 - Transaction is aborted (prior to starting transaction).
05/19/22 16:01:35.692 INFO  TXN_NATIVE   00610137 00002006 - Txn-End : TxnID=2006 | ClientTxnID=[_2F84_1_28] | Processor=21 (USERMGMT) | Operation=2005 (ISSUANCE_USER_GET_PAM) | Response=1000 (INTERNAL_ERROR) | Reason=0 (UNDEFINED) | RespSize=72 | Time=25 | DBT=10 | NQ=1 | ExtEvents={ NONE } | AddInfo=[NONE] | LTB=00988 | LNL=0006/0006 | LML=125
05/19/22 16:01:36.122 INFO  TXN_NATIVE   00610137 00002007 - Txn-Begin : TxnID=2007 | ClientTxnID=[_2F84_2_28] | Protocol=5 (TXN_NATIVE) | ReqSize=54 | TST=2022-05-19 20:01:36:0 (DB)
05/19/22 16:01:36.125 WARN  TXN_NATIVE   00610137 00002007 - [UDS] empty or NULL soap header!
05/19/22 16:01:36.125 WARN  TXN_NATIVE   00610137 00002007 - [UDS] ArUDSException caught: Got invalid response from UDS.
05/19/22 16:01:36.125 INFO  TXN_NATIVE   00610137 00002007 - Platform::UDS::udsCommonDefs::ArUDSException. Err Code : 31008
05/19/22 16:01:36.125 INFO  TXN_NATIVE   00610137 00002007 - Transaction is aborted (prior to starting transaction).
05/19/22 16:01:36.125 INFO  TXN_NATIVE   00610137 00002007 - Txn-End : TxnID=2007 | ClientTxnID=[_2F84_2_28] | Processor=21 (USERMGMT) | Operation=2005 (ISSUANCE_USER_GET_PAM) | Response=1000 (INTERNAL_ERROR) | Reason=0 (UNDEFINED) | RespSize=72 | Time=22 | DBT=11 | NQ=1 | ExtEvents={ NONE } | AddInfo=[NONE] | LTB=00988 | LNL=0006/0006 | LML=125

arcotuds.log:


2022-05-19 16:01:36,050 EDT : [http-nio-8080-exec-3] : DEBUG : usermgmt.impl.UserManagerImpl : [N/A] : [f6d7519a-d696-4763-b5ff-06ae79db63dd] : User LUO (Organization: DIR) retrieved successfully

Environment

Release : 9.1

Component : Strong Authentication

Risk Authentication

Resolution

This error is observed if the UDS host entry or port number is not configured properly. To verify that please follow the below steps.

  • Login to Admin console with Master Admin credentials
  • Click on Services and Server configurations -> Administration Console
  • UDS Connectivity configurations screen comes up and you can verify if the Host and Port entries are correct. Here is a screen shot which shows the details.

 

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