vPCA Upgrades and Scheduling

Products

• AppNeta

Issue/Introduction

Quarterly Appneta releases vPCA upgrades for on-premise customers. These upgrades are manually applied by the vPCA Ops team during a scheduled 4 hour window. The upgrade package is downloaded to the appliance securely and the upgrade takes place by having the vPCA Ops team access the vPCA through a secure tunnel and proxy server. Releases can be found on the Appneta release notes page under 'AppNeta On-Prem' https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/release-notes.html

Environment

Appneta On-Premise (vPCA) 

Resolution

Customers can reach out to support by creating a support case and request scheduling a vPCA upgrade. vPCA Ops team will respond with available dates and a maintenance window will be scheduled.