HTML and XML files may be deleted by the DLP Endpoint Agent during detection
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Article ID: 242100
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Updated On:
Products
Data Loss Prevention Endpoint Prevent
Issue/Introduction
HTML and XML files encoded as UTF-16 LE may be deleted by the DLP Endpoint Agent during detection.
Environment
Affects the following configurations:
- Windows OS
- DLP Endpoint Agent 15.8
- HTML or XML file types, encoded as UTF-16 LE.
- This is uncommon; these files are typically encoded as UTF-8
- Advanced Agent Setting - Detection.MARKUP_AS_TEXT - set to ON (Default is OFF)
Cause
The issue is caused by an optimization on Windows for handling UTF-16 LE (Little Endian) encoded files during content extraction.
Resolution
Workaround
Set the Detection.MARKUP_AS_TEXT Advanced Agent Setting back to the default value of OFF.
Fix
A fix for this issue is planned for the 15.8 MP3 release of the DLP Endpoint Agent.
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