Integrated Content Experience panel is not opening and thats because the hidden Populate Usage Analytics Job fails fails if the data length of FULL_NAME columns of SRM_RESOURCES is more then 64 characters
Steps to Reproduce:
Expected Results: The Integrated Content Experience panel (ICE) panel should open once the help button is clicked and also the job should complete successfully and insert data into table CMN_USAGE_ANALYTICS_DATA
Actual Results: Once the help button is clicked on modern ux, a new tab is opened and documentation site techdocs.broadcom.com open and the job actually shows completed with in less than 1 second even though it failed as log shows below error
Exception while processing the telemetry data ::
SQL error code: 0
Error message: ERROR: value too long for type character varying(64)
Executed:
insert into cmn_usage_analytics_data ( user_id, license_type, employment_type, primary_role, is_admin )
Release : 16.0.2
This is due to DE65122, DE65105, fixed in 16.0.3 and 16.0.2.1
Workaround: