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Performance Management Upgrade - failing on MySQL

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Article ID: 242057

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

When trying to upgrade Performance Center machine, it fails in MySQL password step , however MySQL password is correct, and working normally with root user.

CAPC Current version: 21.2.8

CAPC new version: 21.2.10

Environment

Release : 21.2

Component : Performance Management Installations

Cause

In this scenario, customer informed that they do not have exec access to /tmp directory, so they were trying to use the following command to run the installation: 

TMPDIR="/sources/tmp" ./CAPerfCenterSetup.bin -i console

Resolution

The installation process requires a temporary directory with exec permission. In order to point the installation process to use another temporary directory, you must use the IATEMPDIR parameter instead:

IATEMPDIR="/sources/tmp" ./CAPerfCenterSetup.bin -i console

Additional Information

https://knowledge.broadcom.com/external/article?articleId=6223

https://knowledge.broadcom.com/external/article?articleId=214728

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