Symantec Idenity Manager - Workflow email sent from WorkPoint Designer not being sent

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

Workflow email is not being sent from Workpoint Designer in 14.4CP1+CHF2 environment 

When submitting the request the below error is being thrown:

[Worker_mailq#MailQ1#WPDS_1] WARN  com.workpoint.queue.work.MailQWorker  - Exception caught during mail evaluation. MailFIFO=1, JobID = 1:WPDS, MailID=1:WPDS
java.lang.NoClassDefFoundError: com/workpoint/server/ServerProperties
        at com.workpoint.queue.work.MailQWorker.B(Unknown Source)
        at com.workpoint.queue.work.MailQWorker.A(Unknown Source)
        at com.workpoint.queue.work.MailQWorker.run(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

Environment

Release : VAPP 14.4CP1+CHF2 / 14.4CP2

Release : VAPP 14.5 (When Upgraded from 14.4, 14.5 Fresh does not have this issue)

Component : IdentityMinder(Identity Manager)

Resolution

For 14.4.2:

Open a support ticket and request an HF while referencing DE533804.

Request HF: HF_IMS-14.4.2-20230204084656-DE557384.tgz.gpg

For 14.5:

Open a support ticket and request an HF while referencing DE597098.

Request HF: HF_IMS-14.5.0-20240411003516-DE597098.tgz.gpg