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Notification Data not sent to AlarmNotifier from SANM Policy Filters

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Article ID: 242052

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

We have two filters configured in the Default Policy for AlarmNotifier. Both of these filters have e-mail addresses in the Notification Data field.

When an alarm passes a filter, it is sent to the AlarmNotifier. However, there are no e-mail addresses received from the Notification Data in the filter.

We see the following in the NOTIFIER.OUT file:

NotificationData undefined - no mail sent

Environment

Release : Any Spectrum version running on Windows where Carbon Black is also running

Component : Spectrum Applications/ SANM

Cause

For this particular instance, it was discovered that Carbon Black running on the SpectroSERVER system where the AlarmNotifier was running was the root cause of the issue.

Resolution

After Carbon Black was disabled on the SpectroSERVER system, Notification Data was being passwed to AlarmNotifier as expected.