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smpolisrv -stats returns "The specified server is not currently running"

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Article ID: 242023

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Updated On:

Products

CA Single Sign On Agents (SiteMinder)

Issue/Introduction

Running the stats command as below with an error

smpolicysrv -stats
The specified server is not currently running

When you grep for the process it will show services as up and running

ps -ef |grep policysrv
smusern   2474  2472  0 Mar08 ?        01:00:49 smpolicysrv

Environment

Policy server: 12.8.06

O/S: RHEL

Resolution

Issue will happen if the pipes files in "/tmp" directory might either be missing or lingering from multiple processes. So, Please restart the policy server process which will create new file pipe files in /tmp folder.