In some scenarios, you may find that AppNeta monitoring point is responding unexpectedly or exhibiting abnormal behaviour, and you may choose to open a Support case with AppNeta Technical Support. To help troubleshoot the issue, the Support team my request log files from the Monitoring Point.
These can be obtained iIf you have connectivity to the monitoring point, either through AppNeta, or using its LAN IP address, you can attempt to log into the device, and retrieve the log files for AppNeta Technical Support to review.
How to download the log files from the monitoring point using API
Then click Execute: