In some scenarios, you may find that AppNeta monitoring point is responding unexpectedly or exhibiting abnormal behaviour, and you may choose to open a Support case with AppNeta Technical Support. To help troubleshoot the issue, the Support team my request log files from the Monitoring Point.
These can be obtained if you have connectivity to the monitoring point, either through AppNeta, or using its LAN IP address, you can attempt to log into the device, and retrieve the log files for AppNeta Technical Support to review.
The more prefered method of downloading logs is performed through SSH, please use this method:
https://knowledge.broadcom.com/external/article?articleNumber=246405
How to download the log files from the monitoring point using API
Then click Execute:
Note:
You need to be connected through the monitoring points LAN IP. You are no longer able to download log files through the reverse proxy from the Manage Monitoring Points page:
We recommend using the SSH method for downloading logs:
https://knowledge.broadcom.com/external/article?articleNumber=246405