Symantec Protection Engine NOT getting updated virusdefs
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Article ID: 242001
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Updated On:
Products
Protection Engine for NAS
Issue/Introduction
Symantec Protection Engine (SPE) does not appear to update the date of its virus definitions, or during initial rollout, admins seek steps to prove that SPE attempts to download and apply virus definitions on demand.
Environment
Release : 8.2.2-9.0.1
Component :
Resolution
In cmd(Windows) or bash(Linux), navigate to the installation folder of SPE
Create the file LuNowFlag
Check the directory listing to confirm the LuNowFlag file disappears
After LUNowFlag disappears, check the report.xml to confirm whether definitions updated
If definitions date did not change, check lux.log for error
To test LU download of definitions on Windows
To navigate to default location of installation folder of SPE, type: cd "C:\Program Files\Symantec\Scan Engine"
To create the file LUNowFlag, type: echo "" >LUNowFlag
To confirm the LUNowFlag file disappears, wait two to five minutes, then type: dir LUNowFlag
To check report.xml for definitions date, type: find "AntiVirus" report.xml
To check lux.log for error, type: type "C:\Program Files\Symantec\Scan Engine\Definitions\Stargate\logs\lux.log"
To test download of definitions on Linux
To navigate to default location of installation folder of SPE, type: cd /opt/SYMCScan/bin
To create the file LUNowFlag, type: touch LUNowFlag
To confirm the LUNowFlag file disappears, wait two to five minutes, then type: ls LUNowFlag
To check report.xml for definitions date, type: grep "AntiVirus" report.xml
To check lux.log for error, type: less /opt/SYMCScan/bin/definitions/Stargate/logs/lux.log
Within less, press G to move to the end of the file. Use up and down row keys to scroll through the file as desired. When done, press q to quit.
Additional Information
For more information on a specific error code in the lux.log, see: