LDAP SERVER CANNOT BE REACHED alarm in Spectrum OneClick

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

We have Spectrum OneClick configured for LDAP. We are seeing the "LDAP SERVER CANNOT BE REACHED" alarm.

Environment

Release : Any

Component : Spectrum OneClick LDAP Configuration

Cause

For this particular issue, the user had the hostname of the LDAP server configured in the OneClick LDAP Configuration page.

There was an issue with DNS resolving the ip address of the LDAP system causing the issue.

Resolution

Use the ip address of the LDAP server in the OneClick LDAP Configuration page until the issue with DNS resolution is resolved.