Error: There are no license file(s) for any of the currently selected products

Products

• IT Management Suite

Issue/Introduction

Unable to install licenses.

You are trying to move your production database to a new SQL Server. After attaching the database, when SIM (Symantec Installation Manager) asks for the license file, you get:

"There are no license file(s) for any of the currently selected products"

Then, you try to load the license file, and see the following message:

"In order to proceed with the selected version of the product, you must install a license file with an expiration date of 9/28/2018 or beyond".

You have reviewed the license file, and it has an expiration date in the future as required. 

Environment

ITMS 8.5, 8.6, 8.7

Resolution

Make sure that you are installing the product or Suite that the licenses were issued for.

In this case, the customer was installing Asset Management Suite but he only had licenses for Client Management Suite. After he selected the right Suite/set of Solutions, the licenses were able to be installed.

Additional Information

"How to Install licenses in Installation Manager" (KB 180500)