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Unable to Log into EEM console after installation. Getting EE_AUTHFAILED authentication Failed error

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Article ID: 241909

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

We recently got the igateway services to start running and now when trying to connect to the interface, we get the following error message "EE_AUTHFAILED Authentication Failed" "ISE_FORBIDDEN have authentication credentials, but not authorized". I have attached a screenshot of the message. 

 

 

Environment

Release : 12.6

Component : Embedded Entitlements Manager

Resolution

The checkbox next to Use SSO authentication was checked on the login screen. This is a new install of EEM and the configuration and integration with SSO or LDAP has not been set up yet. Un-checked the checkbox next to SSO authentication and now user is able to successfully log into EEM.

Attachments

2022-05-17 08_25_18-CA Embedded Entitlements Manager_1652808122102.png get_app