Issue with Clarity NSA Admin page post upgrade

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Article ID: 241903

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Can not access the NSA admin webpage from external Windows system.

Environment

Release : All

Component : Clarity Install and Upgrade

Resolution

Access to NSA externally works after opening the correct firewall port that is configured in your Clarity properties.xml config file. If users are going to the NSA URL and the load balancer directing then see the load balancer configuration. The ports that you need to be open for Clarity are here in the list in our Installation Guide that contains this information: CSA: Maintain and Monitor Classic PPM  (On-Premise Only)